Terms and Conditions

Specification

We reserve the right to change some components in some of our specifications. This is due to the dynamic nature of component technology. We can guarantee though, that we will only ever change a component with a better one - this will not be used as an excuse to supply any lesser a PC.

Payment Methods

We offer Paypal, Credit Card (via Paypal), BACS transfer (call us or email for details), Cheque or Postal Order. Obviously all funds have to be cleared before despatch. If someone has a particular request, please email us and we will certainly try to help. Please make any cheques, etc, payable to COMSPEC.

Shipping

We will endeavour to ship products as quickly as possible, but would ask that all customers be aware that delivery can take up to 5-10 days (for PC Systems) and up to 5 days (for accessories). This allows us to obtain more stock if necessary or to test PC’s to their fullest prior to despatch. We have no set days for despatch, and will endeavour to ship as many orders as possible on the date of order. It is expected that at least 95% of accessories/components ordered will be shipped within 24 hours, but we will take a few days to build and test complete PC systems.

Shipping costs are based upon weight and this is available at checkout stage.  We offer FREE local delivery (within Larne area).  Please ensure someone is available to sign for delivery, get in touch if you need a firm date.

All smaller packages are sent via Royal Mail Recorded Delivery, all PC packages (or larger items) are sent via courier. We have a ceiling of £25.00 for any one shipment, and this will not be exceeded.

Technical Support

All PCs come with a standard 12-month RTB (Return To Base) warranty. This entitles the customer to expect to be able to ship any broken PC's to us and we will fix it free of charge (parts and labour). We MUST have an RMA number attached to all machines and this will be given when the fault is reported to us. The customer will be liable for any shipping costs, but we will accept the cost of returning the repaired PC. Obviously, if a machine has been damaged it will not fall under our warranty, but we will always give a competitive price for repair prior to fixing in these cases. A full list of Warranty clauses is available upon request – and will be issued to all customers upon their first order.

We provide free technical support via email. Please use our technical support contact details to receive an RMA number prior to returning your item.  This support will be offered on all products for the first 12 months after purchase.

All technical support emails will be answered within 24 hours, regardless of which day of the week they arrive.

Data Protection

We are well aware of our legal obligations under the Data Protection Act and will ensure that we hold no information relating to final customers at all on our system (once we have despatched orders).  Any shipping addresses, etc, are disregarded by our system after the order is processed and completed.

We use Paypal to take any online payments, which is a totally secure site, and it offers you the buyer a great level of security and peace of mind.  Credit Card payments can be taken via Paypal without you having a Paypal account.

Legal Title of Goods

The legal title of all goods supplied remains with Comspec until paid for in full. We retain the legal title of goods up until they are signed for and handed to a customer. We will always insist on a signature for any package being delivered.

Returns

If any return is deemed necessary, for whatever reason, we would ask that an email is sent to us at support @ comspeccomputers.co.uk, so we can issue an RMA number. Only goods with this number will be accepted into our workshop.

All goods can be returned within 7 days of purchase, with no reason required (Except for PC Systems/Towers and Packages, these are all custom built to order) .

In the event an item is returned for no reason, we will not refund postage, but will refund the complete price of the item concerned.

All defective goods will be replaced immediately, unless tampered with. We will deal with each return on a case-by-case basis and will always lean in favour of the customer as part of our standard busness practice.

Remember, Computer Towers/PC Systems and Packages, are all custom built to order, therefore cannot be returned unless faulty.

Other Terms and Conditions

All prices are quoted in Pounds Sterling.

All prices shown are final, no hidden costs will be added.

We are not VAT registered, so no VAT needs to be added.

Thank you for taking the time to read through our Terms and Conditions. If you have any specific requests, please do not hesitate to contact us. Please check these from time to time, as we will be changing or adding to these whenever we feel an improvement has been made.